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Grappleberry Ice Concentrate
Cabana Punch's Grappleberry Ice is a burst of fresh fruit flavors, with hints of wild blueberries, juicy grapes, and ripe strawberries. The addition of a cooling ice element adds a refreshing twist to this flavorful mixture. Ideal for creating a variety of sweet treats, this extract blend is perfect for adding a natural fruity taste to your recipes. The recommended mixing percentage is between 15-25% for optimal flavor. Enjoy a taste of summer with Grappleberry Ice by Cabana Punch.
Returns & Warranty
Enjoy a 90-day warranty on eligible items.
Returns & Warranty
We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 14-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.
Please inspect and test all products upon receipt, the 14-day return window begins regardless of whether the products were opened or not.
Any manufacturer defects will be solved by our Bronze tier 90-day warranty.
Unfortunately consumables are always a final sale (flavouring, bases, containers, measuring tools, etc).
Please inspect and test all products upon receipt, the 14-day return window begins regardless of whether the products were opened or not.
Any manufacturer defects will be solved by our Bronze tier 90-day warranty.
Unfortunately consumables are always a final sale (flavouring, bases, containers, measuring tools, etc).
Warranty
Our Bronze tier 90-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to FLVRS, and FLVRS assume all cost in shipping the item back to the customer. Shipping cost incurred is non-refundable/creditable.
What is not covered by our warranty?
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
If you are still covered under warranty, please proceed to our Return Merchandise Authorization page.
What is not covered by our warranty?
- Flavouring, bases, containers, and measuring tools are NOT covered.
- Failure or damage caused due to improper use or unauthorized repair
- Failure or damage as a result of excessive force such as dropping or abuse
- Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
- Damage or failure caused by improper use. This includes water damage, spillage, and fire damage.
- Loss or damage due to missing components
- Modifying a product in any way, automatically voids the warranty.
- Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- Items outside of our warranty period
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
If you are still covered under warranty, please proceed to our Return Merchandise Authorization page.
FLVRS Membership Rewards Warranty Perks
FLVRS warranty duration is based on your membership tier. You can view more details about FLVRS Rewards at www.flvrs.com/rewards
The tier status prolongs your warranty period, It does not alter what is covered by the warranty.
Membership Tier
Warranty Duration
No Account
30 Days
Bronze Tier
90 Days
Silver Tier
120 Days
Gold Tier
150 Days
Platinum Tier
180 Days
The tier status prolongs your warranty period, It does not alter what is covered by the warranty.
Restocking Fee
Returns / exchanges will incur a 10% Restocking fee on items. This includes packages not signed for during delivery and returned to us by the shipping courier. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to take a return on it. Returns and exchanges are made in the form of Store Credit, and added to your account in the form of Points. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to [email protected] alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 14 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 14 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Product Exchanges
Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.
We can not offer store credit or refunds on warranty exchanges.
We can not offer store credit or refunds on warranty exchanges.
Refunds & Store Credit
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We are unable to issue a refund via Cash, Debit Card or Cheque. If you purchased using Debit Card, Cash or Cheque, you will receive store credit.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of reward points for the value of the returned product(s) after receipt and inspection of returned merchandise.
These reward points can be used as cash on the checkout page and in-store.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
We are unable to issue a refund via Cash, Debit Card or Cheque. If you purchased using Debit Card, Cash or Cheque, you will receive store credit.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of reward points for the value of the returned product(s) after receipt and inspection of returned merchandise.
These reward points can be used as cash on the checkout page and in-store.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
Price Guarantee
We offer a 30-day price guarantee. If you purchased a product that is now listed for less, you can get a credit of the difference within 30 days of your purchase.
Non-returnable & Final Sale Items
All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.
We also cannot accept returns of flavouring, bases, containers or measuring tools.
Our 14-day return policy does not include coverage of accidents and user errors such as physical damage.
We also cannot accept returns of flavouring, bases, containers or measuring tools.
Our 14-day return policy does not include coverage of accidents and user errors such as physical damage.
Return Merchandise Authorization
To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please fill out the form at http://www.flvrs.com/rma
Return Address
After you receive an RMA number, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email.
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. FLVRS Inc is not responsible for loss or damage during transit.
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. FLVRS Inc is not responsible for loss or damage during transit.
Once your RMA is approved, a return address will be provided to you.
Shipping Policies
We offer express shipping via DHL to Moldova.
Shipping Policy
At FLVRS we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 14:00 (Eastern European Time GMT+3) the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.
We offer various DHL shipping options in Moldova. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.
We offer various DHL shipping options in Moldova. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.
Free Shipping
FLVRS provides free shipping within Moldova for all purchases of 75.00 € and above (or Silver tier or higher) or 100.00 € and above (Bronze tier or lower). For details, see the Rewards Tiers page.
FLVRS offers free shipping if the lowest shipping cost is 15.00 € or less. If the shipping cost exceeds 15.00 €, FLVRS will cover 15.00 € of the cost, and the customer will pay the remaining amount, this option is called "Reduced Shipping".
We utilize whichever shipping option is available to us at the time. Some free shipping options may be untracked. There is no insurance added to packages shipped for free.
Overstock items are NOT counted towards the free shipping minimum.
We offer multiple carrier options on the checkout page, and we reserve the right to switch carriers at any time if we believe the delivery would arrive faster or be more cost effective for FLVRS.
We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.
Orders shipping for free must ship from the same distribution center. If all of the items on your order are not in stock at one distribution center and must be shipped form multiple locations, we will contact you to either change the item or to pay additional shipping charges.
In the event your item is not succesfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.
Orders shipping to Moldova will not be subject to import duties, taxes, and / or brokerage fees.
FLVRS offers free shipping if the lowest shipping cost is 15.00 € or less. If the shipping cost exceeds 15.00 €, FLVRS will cover 15.00 € of the cost, and the customer will pay the remaining amount, this option is called "Reduced Shipping".
We utilize whichever shipping option is available to us at the time. Some free shipping options may be untracked. There is no insurance added to packages shipped for free.
Overstock items are NOT counted towards the free shipping minimum.
We offer multiple carrier options on the checkout page, and we reserve the right to switch carriers at any time if we believe the delivery would arrive faster or be more cost effective for FLVRS.
We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.
Orders shipping for free must ship from the same distribution center. If all of the items on your order are not in stock at one distribution center and must be shipped form multiple locations, we will contact you to either change the item or to pay additional shipping charges.
In the event your item is not succesfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.
Orders shipping to Moldova will not be subject to import duties, taxes, and / or brokerage fees.
Order Processing
We process all in-stock orders 7 days a week (excluding holidays).
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.
Typically, In-stock orders placed before 14:00 (Eastern European Time GMT+3) will go out the same day. (Delivery will depend on the carrier).
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.
Typically, In-stock orders placed before 14:00 (Eastern European Time GMT+3) will go out the same day. (Delivery will depend on the carrier).
Carrier Restrictions
Most carriers do not deliver packages on Saturday or Sunday, or major holidays.
We utilize DHL to ship within Moldova
We utilize DHL to ship within Moldova
Tracking
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.
Please check your email's "spam" folders if you did not receive a tracking number
You may also find & view all tracking information directly by logging in to "My Account"
Please check your email's "spam" folders if you did not receive a tracking number
You may also find & view all tracking information directly by logging in to "My Account"
Insurance
Every package shipped by FLVRS is insured up to 100 € on tracked packages only.
Items shipped for free do not have insurance added to them.
Items shipped for free do not have insurance added to them.
International Shipping
FLVRS has fulfillment centers in Canada, and Europe. Orders to Moldova will ship from our European Warehouse
FLVRS offers multiple shipping options at various price points when shipping to most countries in the world.
Please ensure that you mind the laws of the country you are ordering to.
FLVRS offers multiple shipping options at various price points when shipping to most countries in the world.
Please ensure that you mind the laws of the country you are ordering to.
Order Changes & Cancellations
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.
Flavouring, or bases can only be canceled if the order has not yet been created. Since we typically create each bottle to order, We are unable to cancel / refund / credit for items that are already created, even if they are still within our facilities. You can tell the status of items on your order by navigating to the order at http://www.flvrs.com/md/account/orders
Flavouring, or bases can only be canceled if the order has not yet been created. Since we typically create each bottle to order, We are unable to cancel / refund / credit for items that are already created, even if they are still within our facilities. You can tell the status of items on your order by navigating to the order at http://www.flvrs.com/md/account/orders