At FLVRS we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 14:00 (Eastern European Time GMT+3) the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.
We offer various Canada Post shipping options in Australia. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.
Free Shipping
FLVRS provides free shipping within Australia for all purchases of
US$150.00 and above (or Silver tier or higher) or
US$175.00 and above (Bronze tier or lower). For details, see the
Rewards Tiers page.
FLVRS offers free shipping if the lowest shipping cost is US$15.00 or less. If the shipping cost exceeds US$15.00, FLVRS will cover US$15.00 of the cost, and the customer will pay the remaining amount, this option is called "
Reduced Shipping".
We utilize whichever shipping option is available to us at the time. Some free shipping options may be untracked. There is no insurance added to packages shipped for free.
Overstock items are
NOT counted towards the free shipping minimum.
We offer multiple carrier options on the checkout page, and we reserve the right to switch carriers at any time if we believe the delivery would arrive faster or be more cost effective for FLVRS.
We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.
Orders shipping for free must ship from the same distribution center. If all of the items on your order are not in stock at one distribution center and must be shipped form multiple locations, we will contact you to either change the item or to pay additional shipping charges.
In the event your item is not succesfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.
Orders shipping to Australia may be subject to import duties, taxes, and / or brokerage fees. We cannot control this.
Order Processing
We process all in-stock orders 7 days a week (excluding holidays).
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.
Typically, In-stock orders placed before 14:00 (Eastern European Time GMT+3) will go out the same day. (Delivery will depend on the carrier).
Carrier Restrictions
Most carriers do not deliver packages on Saturday or Sunday, or major holidays.
We utilize Canada Post to ship within Australia
Tracking
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.
Please check your email's "spam" folders if you did not receive a tracking number
You may also find & view all tracking information directly by logging in to "
My Account"
Insurance
Every package shipped by FLVRS is insured up to US$100 on tracked packages only.
Items shipped for free do not have insurance added to them.
International Shipping
FLVRS has fulfillment centers in Canada, and Europe. Orders to Australia will ship from our Canadian Warehouse
FLVRS offers multiple shipping options at various price points when shipping to most countries in the world.
Please ensure that you mind the laws of the country you are ordering to.
There may be additional import duties and taxes when receiving your package. This is rated based on your country and is out of our control. If you refuse to pay the duties, we cannot return the package and it will be destroyed. Thus, the purchase is not refundable.
Order Changes & Cancellations
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.
Flavouring, or bases can only be canceled if the order has not yet been created. Since we typically create each bottle to order, We are unable to cancel / refund / credit for items that are already created, even if they are still within our facilities. You can tell the status of items on your order by navigating to the order at
http://www.flvrs.com/au/account/orders